We can only maintain the trust of our customers and consumers if our beverages are of consistently high quality.
We have strict quality control processes at every stage of our production
process. Our bottling plant
may only source ingredients and packaging from approved suppliers. Both our ingredients and our finished beverages are tested in on-site quality control laboratories. Even in the marketplace, we conduct random testing and may remove and replace beverages from sale if they do not meet our strict quality standards – even though they are safe for consumption.
We are implementing the international food safety standard ISO 22000 across the Group, and in Bosnia and Herzegovina, we were first certified in July 2007. This is part of our integrated management system that includes ISO 9001 and Hazard and Critical Control Points (HACCP). Finally all of our bottling plants are subject to annual quality audits by 3rd certification body Lloyds and The Coca-Cola Company.
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